Complete Front Office & Admin Support—Without the Overhead
Professional Virtual Assistance Services for Healthcare Practices
Improve efficiency and reduce workload with trained virtual assistants handling routine healthcare and office operations.
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Streamline Your Workflow with Max MBC’s Expert Virtual Assistants
At Max MBC, we understand that running a healthcare practice involves more than just patient care—it also requires seamless coordination, timely follow-ups, accurate data entry, and effective communication. That’s where our Virtual Assistance Services come in. We provide highly trained virtual assistants who are well-versed in the unique needs of medical practices, ensuring your administrative tasks are handled efficiently and professionally.
Comprehensive Virtual Assistance Solutions
Our virtual assistants are not just support staff—they are your remote team members dedicated to optimizing your operations and improving patient satisfaction.
Front Desk Assist
Professional front desk support including appointment scheduling, patient registration, insurance verification, and call handling to ensure smooth daily operations.
- Appointment scheduling & management
- Patient registration and data entry
- Phone call handling and routing
- Patient communication management
Eligibility & Benefits Verification
Thorough insurance eligibility verification and benefits analysis to prevent claim denials and ensure proper coverage validation before services are rendered.
- Real-time eligibility verification
- Benefits coverage analysis
- Copayment and deductible verification
- Prior authorization requirements check
Authorization & Referral Verification
Expert management of prior authorizations and referral verifications to ensure compliance and prevent treatment delays for your patients.
- Prior authorization requests
- Referral verification and tracking
- Appeal submissions and follow-ups
- Status monitoring and reporting
Accounts Receivable
Comprehensive accounts receivable management to optimize cash flow, reduce outstanding balances, and improve collection rates for your practice.
- Outstanding claim follow-up
- Aging report analysis and action
- Collection strategy implementation
- Payment plan negotiations
Denial Management
Proactive denial management and appeals processing to maximize reimbursements and minimize revenue loss from rejected claims.
- Denial root cause analysis
- Appeal letter preparation and submission
- Documentation review and correction
- Trend analysis and prevention strategies
Payment Posting
Accurate and timely payment posting services to maintain up-to-date patient accounts and ensure proper financial reconciliation.
- Electronic remittance advice (ERA) processing
- Manual payment entry and reconciliation
- Adjustment and write-off posting
- Daily deposit reconciliation
Patient Help Desk
Dedicated patient support services including appointment scheduling, balance inquiries, and payment reminders to enhance patient satisfaction and engagement.
- Appointment scheduling and rescheduling
- Balance inquiries and explanations
- Payment reminders and collections calls
- Patient portal assistance
Indexing Services
Professional document indexing and data organization services to maintain efficient record keeping and ensure quick access to patient information.
- Medical record indexing and filing
- Document digitization and categorization
- Electronic health record (EHR) organization
- Data entry and quality assurance
Why Choose Max MBC for Virtual Assistance?
HIPAA Compliance
Full HIPAA compliance with advanced security protocols to protect sensitive patient information and maintain confidentiality.
Certified Healthcare Professionals
Our team consists of certified medical billing specialists and healthcare administrative experts with extensive industry experience.
Advanced Technology Integration
Seamless integration with popular practice management systems and EHRs for efficient workflow optimization.
24/7 Support & Scalability
Round-the-clock support with scalable solutions that grow with your practice needs and patient volume.
Ready to Streamline Your Operations?
Join hundreds of healthcare providers who trust Max MBC for their administrative needs. Experience the difference professional virtual assistance can make.
- Free consultation and needs assessment
- Customized service packages
- Transparent pricing with no hidden fees
- Quick implementation and onboarding
Transform Your Practice Operations
Discover how Max MBC's virtual assistance services can revolutionize your healthcare practice efficiency and patient care quality.
Cost Reduction
Reduce operational costs by up to 40% with our efficient virtual assistance solutions.
Time Savings
Save valuable time and redirect focus to core medical activities and patient care.
Improved Accuracy
Achieve 99.5% accuracy rates in billing and administrative processes through expert handling.
Enhanced Experience
Improve patient satisfaction with responsive support and streamlined processes.
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Expert Biller & Coder
Request Your Free Audit Consultation Today!
Contact us today for a free consultation and discover how Max MBC can enhance your revenue cycle with our professional medical coding services.
Helping U.S. healthcare providers across diverseSpecialties overcome Billing challenges.
Our certified Billing and Coding experts deliver accuracy, compliance, and maximum reimbursements—ensuring every claim is handled with confidence. By leveraging advanced technology and efficient processes, we minimize errors, speed up reimbursements, and enhance your revenue cycle.
What Our Clients Say About Us
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Frequently Ask Questions (FAQ's)
Our US-based, healthcare-trained VAs specialize in front desk duties, eligibility & benefits verification, prior authorizations, AR follow-up, denial management, payment posting, and patient communication.
By expertly managing critical financial tasks like accurate payment posting, proactive accounts receivable follow-up, and resolving denial claims, we directly accelerate cash flow and reduce revenue leakage.
Absolutely. All our virtual assistants undergo rigorous HIPAA compliance training and sign strict confidentiality agreements. We utilize secure, encrypted platforms to ensure all patient data is protected.
Yes. Our patient help desk services include appointment reminders (via call, text, or email), confirming schedules, and managing cancellations to keep your calendar full and efficient.
We identify the denial reason, gather necessary documentation, and systematically rework and resubmit the claims. We also track denial trends to address root causes and prevent future issues.
The process is simple. We assess your needs, match you with a specialized VA, and facilitate a secure onboarding process. Most practices can begin delegating tasks within a week.
Our assistants are specifically trained in medical terminology, HIPAA, and the nuances of healthcare workflows. We don't just provide an assistant; we provide a certified extension of your revenue cycle team.