Efficiency, reliability and compliance in every step
Your Trusted Partner For END-TO-END NEMT Operations
Our back-office expertise in dispatch, customer service and billing helps NEMT providers simplify operations, improve efficiency and reduce expenses.
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Comprehensive NEMT Management Solutions
We understand the challenges Non-Emergency Medical Transportation providers face in managing daily operations. That’s why we offer comprehensive solutions in dispatching, customer support, and billing. Our services are designed to streamline scheduling, improve rider communication and ensure billing accuracy. With MaxMBC as your partner, you can focus on delivering safe and reliable transportation while we handle the complexities of your back-office operations.
Dispatching – Seamless Trip Coordination
Our dispatch team provides live dispatching to ensure every trip stays on schedule. With real-time monitoring, route oversight, and proactive adjustments, we manage delays, last-minute changes, and urgent requests seamlessly—keeping patients, drivers, and providers connected at every step.
Dispatching Features
- Live trip monitoring with GPS tracking
- Smart driver assignment based on location & needs
- Traffic and delay management with instant re-routing
- Two-way communication with drivers
- Performance tracking & reporting
- 24/7 dispatch coverage
Customer Support – Always Here for Your Members
Exceptional customer support strengthens the relationship between providers and members. Our trained support specialists act as an extension of your team—handling calls, resolving issues, and ensuring patients feel cared for at every step.
Features:
- 24/7 patient support line
- Trip booking assistance
- Real-time updates on ride status
- Handling of cancellations and reschedules
- Multilingual support options
- Feedback collection to improve service quality
Scheduling – Smart Trip Management
We handle every detail of patient scheduling to ensure rides are on time, efficient, and fully compliant.Our scheduling process is designed to minimize delays, reduce no-shows and provide patients with safe, reliable transportation to their destination.
Scheduling Features:
- On-time coordination
- Recurring appointments
- Multi-mode scheduling
- Automated reminders
Billing – Maximizing Provider Revenue
Accurate billing is essential for financial stability in NEMT services. MaxMBC ensures claims are prepared, submitted, and followed up on with compliance and efficiency in mind, so providers get reimbursed quickly and correctly.
Features:
- Clean claim submission
- Trip-to-claim accuracy
- Denial management
- Audit-ready compliance
- Detailed revenue reporting
Some Industry leading NEMT Software & Brokers We Work With
NEMT Software's
NEMT Brokers
Why Choose Max MBC for Your NEMT Needs?
Partner with industry experts who understand the unique challenges of medical transportation and deliver solutions that drive real results.
Industry Expertise
Years of specialized experience in NEMT operations and healthcare compliance ensure expert service delivery
Proven Results
Our clients see average improvements of 30% in operational efficiency and 25% reduction in administrative costs.
HIPAA Compliant
Full compliance with healthcare privacy regulations ensures patient data security and regulatory adherence.
24/7 Operations
Round-the-clock service availability ensures your operations never stop, regardless of time or day.
Scalable Solutions
Services that grow with your business, from small providers to large transportation networks.
Partnership Approach
We work as an extension of your team, providing dedicated support and customized solutions.
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Expert Biller & Coder
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Contact us today for a free consultation and discover how Max MBC can enhance your revenue cycle with our professional medical coding services.
What Our Clients Say About Us
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Frequently Ask Questions (FAQ's)
MaxMBC offers a complete suite of services designed for NEMT providers, including trip scheduling, dispatching, customer support, claims submission, denial management, payment posting and reporting.
We streamline your operations by managing trip scheduling, route optimization, and real-time dispatch coordination. This ensures fewer missed trips, reduced wait times, and improved customer satisfaction.
By managing your scheduling, dispatching, and billing, MaxMBC helps reduce administrative errors, improve on-time performance, and maximize reimbursements with faster, cleaner claims submissions.
Absolutely. We coordinate directly with Medicaid, brokers, and private payers to ensure accurate claims and faster payments.
All processes, from trip data handling to claims processing, follow HIPAA guidelines with secure systems and audit-ready documentation to safeguard sensitive information.
Yes. Whether you’re a small fleet or a multi-location provider, our scalable services and technology adapt to your operational needs.
Outsourcing to MaxMBC saves time, reduces overhead, improves operational efficiency and ensures your staff can focus on providing excellent transportation services while we handle the back-office tasks.